SHIPPING & RETURNS
SHIPPING POLICY
At Saranya Creation, we strive to deliver your products with the utmost care and efficiency. Our shipping methods, packaging, and costs are designed to ensure that your orders reach you safely and on time. We offer various shipping options, including express, standard, and economy, to cater to your specific needs. Our shipping costs are based on the weight and dimensions of the products you order. We use reliable shipping carriers to deliver your orders, and we provide tracking information so that you can keep track of your package.
We understand that sometimes things don't go as planned, and you may need to return or exchange a product. We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. If you receive a defective or damaged product, we will replace it at no extra cost. To initiate a return or exchange, please contact our support team, and we'll be glad to assist you.
We believe that transparency and honesty are essential in building trust with our customers. If you have any questions about our shipping and return policies, please don't hesitate to contact us. We're always happy to help.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Saranya Creation. If for any reason you're not happy with your order, we offer a hassle-free return and exchange policy. You can return or exchange any product within 30 days of the delivery date, provided that it's unused, in its original packaging, and in the same condition in which you received it.
To initiate a return or exchange, please contact our support team with your order number and the reason for the return or exchange. We'll provide you with a return shipping label, and once we receive the returned product, we'll issue a full refund or send a replacement, as per your request.
Please note that we do not accept returns or exchanges for customized or personalized products, unless they're defective or damaged. Also, we're unable to refund any shipping charges incurred during the original purchase, unless the product is defective or damaged.
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us. We're always happy to help.